![]() I have the same problem after i updated my kies to the latest version 2.5_16_4. But now there is only one, "USB Mass Storage".Īny help would be great please as I can't wait to try the Icecreamy goodness There are a lot of things I have tried but nothing is working.Īlso I assume it is something to do with it, but I know I used to have 2 or 3 options when I go to Settings\Wireless & Networks\USB Utilities. I have checked the usb debugging is not enabled, I have tried all solutions I can find (turn usb debugging on connect and let load drivers, unplug and turn usb debugging back off and try again),(uninstall and reinstall Kies), etc etc. I wouldn't really care as Kies is rubbish in my opinion, and it is a lot easier and better to use the phone as a mass storage device, but I have been waiting patiently for the official ICS update and now it is finally landing I am unable to update without Kies. Reconnect the device in Samsung Kies (PC Studio)Ĭurrent connection mode not supported by Kies." I think that a Class-Action Lawsuit might be in order at this point and time.Hello Guys have got a bit of a problem that I have been reading through forums etc for fixes, have found some that looked promising but no luck so hoping a new thread will point me in the right direction.īasically for the last month or so when I try to connect my SGS2 to the computer to use Kies I get the message So I would take the position that this product was falsely advertised to the consumer. Even their website for the "Kies Software" makes the argument that we can use this software to transfer music, contacts, pictures and also performing software updates (and I am just taking some of the info from their website). I bought this phone under the premise that I would be able to Sync my information and as such have less frustrations when using this phone. I am not sure what person or think tank thought that the "Sync" feature was not useful and that they would not get any unhappy customers as a result. One person had the notion to tell me that the reason the "Sync" feature was removed was because it was not a valuable and/or useful function as some of their research was showing Samsung. I have placed several calls into Samsungs Support Line and get very different responses when I speak to the representatives. How do I get back to the original Kies that WORKED or what do you provide that alternatively does the tasks you advertise as fulfilled by Kies ? << ![]() I am normally extremely patient, but I cannot believe that the answer provided is the best that a company like this can come up with. Please provide a resolution to the problem and not meaningless platitudes. Post purchase to now remove an important feature on which the phone''s use depends is a breach of faith and customer contract. I was sold a phone system that could be easily synced with Outlook. This is not improving the customer experience - it''s destroying it!! I did not ask for Kies 3 - it was forced on me by an upgrade I could not avoid. Please answer the question as to why the existing Kies program no longer functions. We are committed to continuously improving the experience for our customers and your comments are important to us.>Are you seriously telling me that you regard a Galaxy S4, expensively purchased when first introduced in May 2013, as now "out of date". As this is new software that has been made available for the most up to date handsets there may be an update in the future that will return the sync tab to the programme however this has not been confirmed In regards to your email, currently Kies 3 will not support the syncing of an outlook account with your phone. >I am sorry that you are experiencing issues with our Kies programme since it has been updated and understand how frustrating this is as it was a feature that you depended on for the use of your phone. If, as must be the case, Samsung monitors its user forums, where are you now when needed? This is a SERIOUS BREACH OF CUSTOMER CONTRACT OF FAITH If anyone does have a solution please post it before I turn my S4 into a flying brick. Tried direct contact with Samsung, with attached result which defies any CRM criteria I have ever witnessed in my career. Have tried every available tech source without success and been left with the idea that its my fault for being stupid enough to have switched to a Samsung. I am not a tech person, but found this thread whilst desperately searching for a solution to this problem. Re: Samsung Galaxy S4 - Kies Sync Problems after Latest firmware updates! "unsupported device alert"
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